October 3, 2008 by Robert Tharp at 12:46:29 pm
Schlepping the $700 billion Wall Street bailout plan to an angry electorate would be a chore for even the most capable p.r. maestro. By most accounts, Henry Paulson was hardly up for the p.r. job of connecting with the American people. Time has an insightful analysis of the p.r. missteps that failed to inspire the public and no-doubt led to the plan's initial defeat. The Time
piece is dead-on. Shoot, this is stuff any good trial attorney knows about explaining complex arguments to regular folks, things like making sure your message is specific and easily understood, personal, accurate and targeted.

The Time piece offers some suggestions to resell the bailout, including: Find a face: Human beings are not moved by numbers or by vague predictions of certain doom. They are moved by stories. "It's simple," says Dennis Mileti, an expert on risk communications who has studied hundreds of disasters of the more conventional kind at the University of Colorado. "You get one family in America. You go to their house. And you paint a picture of what their life is like one year from now. You describe a kid who can't go to college, the house that can't be sold, the inability of anyone to use a credit card. They need to get a camera crew and go to Omaha and find a family."
Rebrand the Bill: The phrase "bailout" is a deal-killer. "People feel the breaks are being given to financial institutions and not to the consumer," says Slovic. He recommends "Consumer Protection Act." It may be too late for this change to have much impact, but any change in language that acknowledges real people would be an improvement.
Shoot the Messenger: If you want people to support the radical idea of rescuing rich investment bankers, don't send a rich, former investment banker (Henry Paulson) to convince them. And don't send a discredited, lame duck President, either. As in normal life, people are more likely to believe the advice of someone they trust. There aren't many well-known experts in this field who aren't rich, but even Warren Buffet would have brought less baggage to the process than George Bush.
Be Specific: People need to know what will happen if they do nothing - or if they do something.
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